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Safe Learners™ Refund Policy

Safe Learners™ is the trademark of AM & BN Group Pty Ltd trading as Safe Learners Driver Education.

We aim for all bookings made through the Safe Learners platform to proceed smoothly, but we understand that unexpected issues may arise. If a booking does not meet your expectations and you wish to request a refund, please contact our Support Team. We strive to offer fair refunds for learners. To check if you’re eligible, see the guidelines below:

When Can You Request a Refund?

You may qualify for a refund in situations such as:

  • No driving instructors are available in your area.
  • No instructors are available for bookings within the next 4 weeks.
  • A duplicate payment has been made.
  • You wish to exchange your booking credits, such as:
    • Converting a test package credit into lesson hours.
    • Swapping driving lesson credits for a driving test package.
  • You have completed over 10 hours of lessons and no longer need your remaining credits.
  • Your instructor did not arrive for the scheduled lesson.
  • Your instructor cancelled your booking.

When Are Refunds Not Available?

You won’t be eligible for a refund in the following cases, among others:

  • Your credit balance is zero or the credits have expired.
  • Change of mind, such as:
    • Finding a cheaper service.
    • Completing your logbook hours and no longer needing lessons.
    • Deciding not to use the service anymore.
    • Moving to a new location since the original purchase.
  • Your preferred instructor is unavailable, but other instructors are.
  • Dissatisfaction with the instructor’s quality (though you can rate them via your learner account or switch instructors online at any time).
  • Errors made by you, including:
    • Not having the correct license.
    • Booking the wrong service.
    • Providing incorrect pick-up address or contact details.
    • Not meeting licensing requirements for your driving test.
    • Failing to book your test with the test centre.
  • External factors such as issues with the local licensing authority.
  • You cancelled late and were charged by your instructor.
  • You have an ongoing payment dispute.

How to Address Your Request:

To request a refund or file a complaint, please contact Safe Learners™. Providing detailed information will assist us in handling your request more quickly. If your refund is approved, it will be returned to your original payment method within 5-10 business days, depending on your bank’s processing time.

  • Friendly, Patient and Professional
  • Qualified & Certified RMS Licensed Instructors
  • Excellent Communication, multi-lingual
  • Working With Children Certificate
  • Customized Learning Driving Plans
  • Late Model Cars with Dual Control Breaks
  • Customize Your Package

The Essentials

  • Driver Preparations and Vehicle Control
  • Start Up and Shut Down Procedures
  • Moving Off and Stopping
  • Steering and Cornering
  • Roundabouts
  • Scanning
  • Reversing

On the Road

  • Simple Traffic
  • Parking
  • Complex Traffic
  • Changing Lanes
  • Multi-Lane Roundabouts

Greater Responsibility

  • Speed Management
  • Road Positioning
  • Decision Making and Gap Selection
  • Responding to Hazards
  • Driving at Night

Test Preparation

  • The skills you are expected to have in driving test
  • How you will be assessed and marked
  • You increase your chances of passing first time when you understand how the driving test works
  • Friendly, Patient and Professional
  • Qualified & Certified RMS Licensed Instructors
  • Excellent Communication, multi-lingual
  • Working With Children Certificate
  • Customized Learning Driving Plans
  • Late Model Cars with Dual Control Breaks
  • Customize Your Package

The Essentials

  • Driver Preparations and Vehicle Control
  • Start Up and Shut Down Procedures
  • Moving Off and Stopping
  • Steering and Cornering
  • Roundabouts
  • Scanning
  • Reversing

On the Road

  • Simple Traffic
  • Parking
  • Complex Traffic
  • Changing Lanes
  • Multi-Lane Roundabouts

Greater Responsibility

  • Speed Management
  • Road Positioning
  • Decision Making and Gap Selection
  • Responding to Hazards
  • Driving at Night

Test Preparation

  • The skills you are expected to have in driving test
  • How you will be assessed and marked
  • You increase your chances of passing first time when you understand how the driving test works

FAQ for Learner Drivers

How many hours do I need to complete before I can take my P1 driving test?

If you are under 25, you need to log 120 hours of supervised driving, including 20 hours of night driving, in your logbook. If you are 25 or older, you do not need to complete the logbook hours but must pass the driving test.

Who can supervise a learner driver in NSW?

A supervisor must have a full (unrestricted) Australian driver’s licence, held for at least one year. They must sit in the front passenger seat while supervising.

Are there any speed limits for learner drivers?

Yes, learners in NSW must not exceed 90 km/h, regardless of the signposted speed limit.

Can I drive on motorways and freeways as a learner?

Yes, learner drivers in NSW can drive on all roads, including motorways and freeways, as long as they are supervised by a qualified driver.

What happens if I commit a traffic offence as a learner?

Learners have a zero-tolerance policy for alcohol and drugs. If caught exceeding the speed limit by more than 30 km/h, your licence can be suspended for three months. Learners also have four demerit points, and exceeding this will result in suspension.

How do I book my driving test for a P1 licence?

You can book your driving test online through the Service NSW website or in person at a Service NSW centre. Make sure your logbook (if required) is completed and signed off.

Important Information for

Learner Drivers

Important Information for Learner Drivers

1. What are the key safety tips for learner drivers?
  • Always check your blind spots before changing lanes or merging.
  • Keep a safe following distance (at least 3 seconds in normal conditions, more in wet weather).
  • Avoid distractions like mobile phones – it’s illegal to use them, even hands-free.
  • Drive at a safe speed, not just the limit, especially in poor weather or heavy traffic.
  • Stay calm and focused – nervousness can lead to mistakes.
2. What should I do if I’m involved in an accident?
  • Stop immediately and check if anyone is injured.
  • Call 000 if there are injuries or major damage.
  • Exchange details (name, contact, licence, rego) with the other driver(s).
  • If safe, move the vehicle to avoid blocking traffic.
  • Report the accident to the police if required (e.g., if someone is hurt).
3. How can I stay safe while driving at night?
  • Make sure your headlights are on and working properly.
  • Reduce your speed – visibility is lower at night.
  • Be extra cautious of pedestrians, cyclists, and animals.
  • Avoid looking directly at oncoming headlights to prevent glare.
  • Never drive when too tired – fatigue slows reaction times.
4. How should I drive in wet or bad weather?
  • Increase your following distance to allow extra stopping time.
  • Use your headlights (low beam) to improve visibility.
  • Avoid sudden braking or sharp turns to prevent skidding.
  • Drive in the tracks of the car ahead to reduce the risk of aquaplaning.
  • If conditions are too dangerous, pull over safely and wait for improvement.
5. What should I do if I feel nervous or overwhelmed while driving?
  • Pull over in a safe place and take deep breaths.
  • Practise driving in low-traffic areas until you feel more confident.
  • Avoid pressure from passengers or other drivers – go at your own pace.
  • Take professional lessons to build confidence with an instructor.
  • Remind yourself that practice makes perfect – nerves will decrease over time.

Common Mistakes by Learner Drivers

Here are some common mistakes made by learner drivers in Sydney, along with tips to avoid them:

  • Many learners forget to do a head check before changing lanes or merging.
  • Tip: Always turn your head and check blind spots before moving.
  • Misunderstanding right of way rules can lead to dangerous situations.
  • Tip: Learn and practise give-way rules, especially at roundabouts and T-intersections.
  • Sudden braking can cause skidding or accidents, especially in wet conditions.
  • Tip: Anticipate stops early and brake gradually.
  • Some learners exceed the 90 km/h limit, while others drive too slowly, making traffic unsafe.
  • Tip: Stick to appropriate speeds – not too fast, not too slow.
Not Checking Blind Spots
  • Many learners forget to do a head check before changing lanes or merging.
  • Tip: Always turn your head and check blind spots before moving.
Failing to Give Way at Intersections
  • Misunderstanding right of way rules can lead to dangerous situations.
  • Tip: Learn and practise give-way rules, especially at roundabouts and T-intersections.
Braking Too Hard or Too Late
  • Sudden braking can cause skidding or accidents, especially in wet conditions.
  • Tip: Anticipate stops early and brake gradually.
Speeding or Driving Too Slowly
  • Some learners exceed the 90 km/h limit, while others drive too slowly, making traffic unsafe.
  • Tip: Stick to appropriate speeds – not too fast, not too slow.

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